Payment Methods

  • What Payment Methods Do You Accept Online?

    Pay For Your Order Online Using One Of These Convenient Payment Methods - PayPal, Gift Or Discount Codes, Visa, Mastercard, American Express, Discover, JCB (Japan Credit Bureau), Diners Club, All Major Debit Cards, After Pay/Clear Pay, Apple Pay.

  • What Payment Methods Do You Accept At Your Retail Location?

    Pay For Your Products In Person At Our Retail Location By Using One Of These Convenient Payment Options - Cash, Gift Or Discount Codes, Cash App, QR Codes, Apple Pay, Google Pay, Visa, Discover, Mastercard And American Express & After Pay/Clear Pay.

  • Can I Have Multiple Payment Methods?

    You Can Add Or Delete Payment Methods In Your Account Under “Payments”. Additionally, If You Have More Than One Payment Method In Your Wallet, You Can Choose One To Be The Default Payment Method For Your Orders.

  • Payment Methods FAQs

    We Do Not Accept Checks

    We Do We Have A Layaway Plan Available

  • Are My Cards Safe To Use On Your Website?

    Yes. We Use Stripe Payment Processor, The Same Payment Processor That Amazon, Google, Peloton, Instacart And Shopify Use (just to name a few), So You Know Its Trustworthy And Reliable.

  • Do You Store My Cards On Your Site?

    Yes, We Can Store Your Card Information On Our Site For Your Shopping Convenience. You Can Also Opt Out Of This Feature Id You Wish

AfterPay

  • How Do I Use AfterPay In Store

    Add Items To Your Shopping Basket As You Normally Would, And When You Go To The Checkout Counter To Pay, Select AfterPay As Your Payment Method. First-Time Customers Will Need To Create An AfterPay Account (With Instant Approval Decision) And Returning Customers Can Simply Log In To Make Their Purchase. Please Note That All Items In Your Basket Must Be Eligible For AfterPay Or You Will Need To Separate It Into Multiple Purchases. A Minimum Purchase Amount May Apply, And You Must Meet Additional Eligibility Requirements To Qualify.

  • How Do I Use AfterPay Online?

    Add Items To Your Online Basket And Select AfterPay As Your Payment Method At Checkout. First-Time Customers Will Need To Create An AfterPay Account (With Instant Approval Decision) And Returning Customers Can Simply Log In To Make Their Purchase. Please Note That All Items In Your Basket Must Be Eligible For AfterPay. A Minimum Purchase Amount May Apply, And You Must Meet Additional Eligibility Requirements To Qualify.

  • What Products Are NOT Eligible For Purchase Using AfterPay?

    AfterPay Is Not Available On Purchases Of Gift Cards. If You Are Purchasing Gift Cards Along With AfterPay-Eligible Products, You Will Need To Make Two Separate Purchases.

  • What Is AfterPay

    AfterPay Is A Service That Allows You To Split Your Purchase Into Four Interest-Free Payments, Payable Every Two Weeks.

  • Where Can I Learn More About AfterPay?

    If You Would Like To Know More About AfterPay, Visit The AfterPay Website, AfterPay.Com For A Comprehensive List Of Their FAQS, Terms Of Use, And Installment Agreement, As Well As AfterPay’s Privacy Policy. If You Have Any Questions About Your AfterPay Account, Please Contact AfterPay Directly Via This Web Form, Found Here.

  • How Does The Payment Schedule Work?

    You’ll Make Your First Payment At The Time Of Purchase, With The Remaining Three Payments Deducted Every Two Weeks From Your Chosen Payment Method. If You Choose To Make Additional Payments Before Your Scheduled Pay Dates, You May Do So Through Your Afterpay Account.

Can I Modify An Order?

  • Can I Modify An Order After It's Already Made?

    Before You Place Your Order, View The Contents And The Total Amount In Your Shopping Basket To Verify It’s Accuracy, Because Once Your Order Is Placed, It Cannot Be Modified.

  • What If I Want More Products After I Place My Order?

    If You Would Like To Purchase Additional Products After You Have Already Placed An Order, You Will Need To Place A Second Order Since We Can Not Modify An Order After It Has Been Placed.

  • Will I Be Charged For Two Separate Shipments?

    If We Can Catch The 2nd Order Before We Have The 1st One Packaged, We Will Combine The Two Orders Into One Package To Save You On The Additional Shipping Fees.

    If We Already Have The 1st Order Packaged, We Can Not Combine The Two Orders And You Will Be Charged Shipping For Both, And They Will Be Packaged And Shipped As Two Separate Orders.

Can I Cancel An Order?

  • Can I Cancel A Pending Order?

    Canceling A Pending Order Automatically Stops The Charge To Your Payment Method For The Purchase And Sends You An Email Stating The Purchase Has Been Cancelled. Please Be Advised That Orders Usually Only Have About An Hour Window After Being Placed To Be Canceled (also note it’s not guaranteed because we process orders as fast as we can so we can get them to you as fast as we can).

  • Can I Cancel A Fulfilled Order?

    If Your Order Has Been Fulfilled But Still Hasn’t Shipped, We May Still Be Able To Cancel It For You. Please Be Advised That Orders Usually Only Have About An Hour Window After Being Placed To Be Canceled (also note it’s not guaranteed because we process orders as fast as we can so we can get them to you as fast as we can).

    If We Are Able To Cancel Your Order Before It Ships, You Will Receive An Email Notifying You We Were Able To Cancel The Order.

  • Can I Check The Status Of A Cancelled Order?

    After You’ve Completed Your Checkout For A Physical, Digital, Or Service Product, You Will Land On The Order Status Page. This Is Where Your Orders Will Appear For Future Reference.

    You Can Also Click The Link In The Order Confirmed Email To Return To This Page. The Order Status Page Displays The Order Details, Like The Order Number And Order Total. It Also Shows The Order’s Status, Which May Be “Pending Fulfillment” Or “Fulfilled,” Depending On How Far The Order Has Been Processed.

  • How Am I Refunded For An Order Cancellation?

    Our Payment Processor Will Cancel The Charge To The Payment Method You Used. The Refund Will Appear In Your Account In 5 To 10 Business Days. Your Specific Payment Method May Have Additional Time Delays So Check With Them If Additional Information If Necessary.

    If The Order Was Fully Refunded, It Displays:

    Payment: Refunded /Status: Canceled

    If The Order Was Partially Refunded, It Stays In Its Current State (Pending)

    It Displays:

    Partial Refund /Status: Pending

  • Can I Un-Do My Order Cancellation?

    No. Once An Order Has Been Cancelled It Can’t Be Un-Canceled. If You Change Your Mind You Will Have To Start Over And Re-Order The Items Again.

  • Fastest Way To Cancel An Order

    For The Fastest Way To Cancel An Order, TEXT Your Order Number And Full Name To (785) 210-5252.

Payment Information Errors

  • Payment Error

    "The Billing Information That You Entered Does Not Match Your Credit Card Information. Please Verify Your Billing Information To Ensure That It Matches Your Credit Card Billing Address Exactly

  • Step 1

    If You Receive This Message After You Have Attempted To Submit Your Order, You May Want To Check The Following:

    Ensure That There Are No Typos Or Misspellings With Your Name, Street Address, City, State, And Zip Code.

    Verify That Your Billing Address On Your Credit Card Bill Is Exactly The Same As You Have Entered.

  • Step 2

    Call Your Issuing Bank To Ensure That Your Bank Has Recently Updated Their Online Transaction Database. In Some Cases, The Address They Have Entered Into Their Online Address Verification System Is Outdated.

    You May Want To Try An Old Address, Because In Some Cases, It Takes A While For Banks To Update Their Information. Addresses Up To Two Years Old Can Be Authorized Successfully.

  • Step 3

    **Please Be Aware That With Each Submission, You May Place Another Hold On Your Funds For The Total Amount Of The Order. In Many Cases, Submission With A Valid Credit Card Number With An Incorrect Billing Address Will Still Result In A Hold On Your Account. If This Occurs, Please Note That Those Authorizations Will Drop Off Your Account Within 2 - 4 Business Days Depending On Your Issuing Bank. Please Contact Your Bank For Further Questions.

  • What If My Card Is Declined?

    You Will Receive A Decline Message. Please Use Another Payment Method.

Miscellaneous

  • Verifying Your Billing Address

    For Your Own Security And Protection, ElevenSevenBeauty.Com Will Pre-Authorize The Full Amount Of Your Purchase Plus Applicable Sales Tax And Shipping To Verify Your Billing Address And Payment Information. Any Pre-Authorization For Failed Or Canceled Orders Will Drop Off Your Account Within 1-7 Business Days Depending On Your Financial Institution. ElevenSevenBeauty.Com Will Collect Payment And Post The Actual Amount Of The Purchase Only When Your Order Is Shipped From Our Warehouse.

  • Do You Collect Sales Tax?

    Organize My…Information, Inc. dba Eleven Seven Beauty Is Registered To Collect Sales And Use Taxes In All States Which Impose Such A Tax. We Do Not Charge Sales Tax On Shipments To APO, FPO, And DPO Addresses.

  • Do I Get A Receipt?

    Yes. You Will Receive A Printed Receipt With Your Order, And You Can Also Access Your Order Information In Your Customer Account Under “Order”

  • What If There's A Mistake On My Receipt?

    Contact Customer Support Text Line At (785) 210-5252 Or By Email At ElevenSevenBeauty@gmail.com

    (texting is only available to those who have purchased an Eleven Seven Beauty Or House of Essex Cosmetics kit, collection or box, and have an exclusive text code that is part of your purchase benefits package).