General Shipping Information

  • Restricted Hazardous Items

    Certain Items, Including Aerosols And Alcohol-Based Products (E.G. Pressurized Spray Cans, Hairspray, Nail Polish Remover, Etc.) Are Restricted From Air-Transport Due To U.S. Department Of Transportation Regulations And Must Be Shipped By Ground Shipping Only Which Can Potentially Take Additional Time To Arrive. Please Reference Your Estimated Delivery Date During Checkout And Post-Purchase Notifications For Estimated Delivery.

  • Gift Shipping

    Eleven Seven Beauty Is Proud You Choose Us To Be A Part Of Your Gift Giving. As Part Of Our Commitment To Bring You The Best Service, Feel Free To Add As Many Different Shipping Addresses To Your Account As You Want. And By Doing This, You Can Have Purchases Sent Directly To Your Recipient And Save Time And Money.

  • Shipping Policies

    Eleven Seven Beauty Offers 1-3 Business Day Shipping Using USPS As Our Standard Shipping Option On All Merchandise Orders. However, Due To Delays Related To Demand And Covid-19, Eleven Seven Beauty Orders May Experience Delays.

  • Gift Card Shipping

    Gift Cards Are Shipped Separately From Merchandise Orders And Are Shipped Using USPS First Class Mail.

  • General Liability

    Ownership Of The Products In Your Order Is Transferred From Eleven Seven Beauty To You When Your Credit Card Is Charged And Your Products Are Shipped.

  • Shipping Fees

    Standard Shipping Is A Flat Rate Of $6.95 For All Orders.

Shipping Schedules, Tracking & Fees

  • Standard Shipping Schedules

    All Orders Ship Monday - Saturday. If The Order Is Placed After The Cut-Off Time Of 11am CST, It Will Be Processed For Shipping The Same Day, But May Not Leave The Shipping Facility Until The Next Business Day.

  • Non-Shipping Days

    USPS Does Not Ship Packages On Sunday, After 2pm CST, Or On The Following United States Holidays - New Year’s Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th Of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving And Christmas, And Will Be Processed The Next Open Business Day.

  • Shipping Costs & Delivery Times

    Standard 1-3 Day Shipping For All Orders Is $6.95

  • Shipping Email Notification

    Once Your Package Has Been Turned Over To USPS For Shipping, A Second Email Will Be Sent That Has The Tracking Number Information (this second email will be the same day as your order). To Track Your Order, Simply Click The Tracking Number In The Email , And It Will Take You To The USPS Website.

  • Tracking Your Order

    When Your Order Is Taken To The USPS Carrier Facility To Be Shipped, You Will Receive A Shipment Notification Email. All Orders Are Shipped The Same Day You Place Them, But Depending On If Your Package Arrives Prior To The USPS 2pm CST Cut Off Time, Will Determine Whether It’s Shipped That Day Or The Next Business Day.

  • What If My Tracking Number Doesn't Work

    Please Be Advised That Even When You Get Your Email That Has A Generated Tracking Number, And The Package Is Taken To The USPS Facility For Shipping, Until The Tracking Number Is Actually Scanned By The Post Office And Put In The System, It Won’t Show Anything When You Click It. It May Say Something Like “Shipping Label Created” Or “Pre-Shipment Info Sent To USPS”

    Additionally, It Can Take Up To 24 Hours For The System To Update And Start To Show Movement Within The USPS System. If You Still Don’t Show Anything After Two Days, Please Contact Us So We Can Help You And Get The Situation Resolved.

Deliveries & Damages

  • Hot Weather Shipping Policy

    Due To The Nature Of The Products Being Shipped And Their Risk Of Heat Damage Such As Melting Or Getting Soft, Eleven Seven Beauty Will Do Everything They Can To Help Mitigate This Risk By Placing A Cooling Pack Inside The Package.

    Please Be Advised That These Cooling Packs Are Not A Replacement For Promptly Bringing Packages Inside And Out Of The Hot Environment. If You Aren’t Able To Get Your Packages Out Of The Heat In A Timely Manner, Other Options Should Be Taken Such As Using An Alternate Shipping Address.

    Because Eleven Seven Beauty Takes Every Precaution To Cut Down On The Risk Of Heat Damage, We Are Not Responsible For Any Heat Damage, Especially When A Package Is Left Outside Unprotected.

  • Lost, Stolen Or Damaged Packages (prior to delivery)

    We Want Your Shopping Experience To Be As Enjoyable As Possible, Including Shipping. If Your Package Is Ever Lost, Stolen, Or Damaged During The Shipping Transit Phase, Please Text Us At (785) 210-5252 Or Email Us At elevensevenbeauty@gmail.com And We’ll Do Everything We Can To Help You Get The Situation Resolved, Including Replacement Product(s) If Necessary.

    (texting is only available to those who have purchased an Eleven Seven Beauty Or House of Essex Cosmetics kit, collection or box, and have an exclusive text code that is part of your purchase benefits package).

  • Lost, Stolen Or Damaged Packages (after delivery)

    Risk Of Loss With Respect To The Products In Your Order Is Transferred From Eleven Seven Beauty To You When Your Order Is Delivered To You. Eleven Seven Beauty Is Not Liable For Any Replacements Or Refunds Due To Loss, Theft, Damage Or Anything Else Once The Packaged Has Been Successfully Delivered.

  • Expected Delivery Times

    For Your Convenience, You Will See The Expected Delivery Date For Your Order When You Select A Delivery Option, On The Order Confirmation Page, On The Order Details Page, And On The Order Confirmation Email.

Shipping Methods & Carriers

  • Parcel Forwarding Services

    If You Choose To Use A Parcel Forwarding Company, Eleven Seven Beauty Will Not Be Liable For Any Damage, Defect, Or Loss That Occurs. We Will Not Offer Replacements Or Refunds For Orders Or Items That Are Reported Missing Or Damaged That We Reasonably Believe To Have Been Delivered To A Parcel Forwarding Company. Any Order Addressed To A Parcel Forwarding Company Is Placed At Your Own Risk.

  • Using Multiple Shipping Addresses For One Order

    We Are Unable To Ship To Multiple Addresses In A Single Order. To Ship To Multiple Addresses, We Recommend Placing A Separate Order For Each Address. You Wish To Use.

  • Ship To FedEx Pickup Location

    For Your Convenience, You Can Use An Alternate Shipping Address To Have Your Products Mailed To Such As An FedEx Pick Up Center. Simply Put In The Address And We’ll Do The Rest.

  • Shipping Methods

    We Use USPS (United States Postal Service) As Our Shipping Carrier.

  • Can I Use My Own Shipping Carrier?

    We Do Not Offer This Service At This Time.

PO Boxes, Military Addresses & International Shipping

  • Shipping To Alaska, Puerto Rico, US Virgin Islands, And Hawaii

    For Shipments To Hawaii, Alaska, US Virgin Islands And Puerto Rico, We Offer The Same Standard USPS Shipping Policies And The Same Shipping Rates.

    The Only Exceptions Are We Are Not Able To Ship Restricted Items To These Addresses.

  • PO Boxes

    For Shipments To PO Boxes, We Offer The Same Standard USPS Shipping Policies And The Same Shipping Rates. Please Check With Your Local Post Office For Any Size Requirements They May Have.

    The Only Exceptions Are We Are Not Able To Ship Restricted Items To These Addresses.

  • APO/FPO/DPO Military Shipping

    Standard Shipping Policies And rates Apply To All APO, FPO And DPO Addresses. Due To Military Handling Time, Delivery To Some Destinations May Take Up To 21 Days.

    The Only Exceptions Are We Are Not Able To Ship Restricted Items To These Addresses.

  • International Shipping

    We Do Not Ship Outside Of The United States Or Its Territories At This Time.